Factoid Friday

Before the Factoid I wanted to announce that I will be on a few radio shows over the next week:

KBZNZ’s Business Genies hosted by Max Gregorich. We talk about lean in several industries and smaller businesses:
Friday February 5th at 12:00pm PST
Saturday February 6th at 12:00am PST
Monday February 8th at 1:00 am & 1:00pm PST
Wednesday February 10th at 2:00am & 2:00pm PST
Thursday February 11th at 10:00am & 10:00pm PST

Also on Karl Waddensten’s “Lean Nation” radio show at 1:00 pm – 2:00 pm PST for a live show to talk about Lean in the small business world. I’ll talk about my experiences with Medical practices, Veterinary practices, and other small businesses. Please call in to the show 401-437-5000 or 888-345-0790.

Now for the factoid:
87% of your customers judge your manufacturing performance on quality.

Source: *2009 IndustryWeek/SAP Custom Research Survey; 270 US manufacturers

What are you doing to help your quality in your business?