10/23/13 by Ankit Patel | adding value |

        Listen to the Conference Call Usually at some point during dealing with clients the question of how to retain and gain new customers comes up.  A good starting place is to listen to what the customers have to say.  There are several ways to get their…

12/14/11 by Ankit Patel | adding value, appreciative inquiry, lean office, value stream |

You might think of a scene like the one in the picture when you think of a “non-Lean office.”  The fact is that Lean in the office is much more than just a 5s program.  For those unfamiliar, 5s is a 5 step process to help organize the work space and…

03/31/11 by Ankit Patel | adding value, checklist, healthcare, value stream |

Value stream maps are a great way to see your processes in a way that a customer or patient will see your processes. A typical value stream for a hospital might be a diabetic patient who is over the age of 70 and is coming in for chest pains. Another…

06/15/10 by Ankit Patel | adding value, veterinary clinic |

As you know I live in the Nashville TN USA area and we recently had a flood that was the worst non hurricane flood in U.S. history. With about 1.1 billion in damages and over 30 lives lost it was a very tragic event. The Lean Way Consulting is currently…